Posted by Atlanta Tuba Dad on February 20, 2004 at 09:09:48:
In Reply to: Re: Tuba Consumerism & Emails posted by rebuttal on February 19, 2004 at 21:46:32:
Foxworthy rebutted:
"[b]Excellent as all of the venders we discuss here are, customers clearly are beginning to EXPECT to get responses to e-mails within a few business hours.[/b]
I see no indication of such expectation. What I have seen is whining and belly-aching, and lately directed at some pretty good sellers at that (neither of which incidentally work anywhere close to full time as sales people.)"
It is useless to argue whether customers expect quick responses or not. My company's experience regarding quick response to emails is that the quicker the reply, the more sales generated from this channel. What's your goal? Are you trying to limit sales or grow them? If you want to hold your sales at a particular level, good luck, because I seriously question whether that is possible in the vast majority of cases.